Timely action, on site, can make all the difference. The vital importance of having a defibrillator on our premises was brought home to us recently when a team member suffered a cardiac arrest. Mites are critical in such a situation. We were fortunate to have paramedics promptly on the scene and our colleague returned to full health but this was a wake-up call. We now have an AED defibrillator installed in reception and members of staff trained in its use. Such a small, straightforward addition to ‘office equipment’, yet one that could be truly invaluable for both employees and visitors.